Some of us at the Mixed Reality Lab including Martin Porcheron and Stuart Reeves have become interested in the use of Conversation Analysis to study so-called ‘conversational’ agents.
Together with colleagues from Stockholm, Edinburgh, São Paolo, and Cambridge we have just hosted a workshop at CSCW in Portland on the topic (all participant’s position papers are here), and Martin presented his conversation analytic study of how people talk to the PAs in their phones (e.g., SIRI) when socialising together in a café.
PDFs can be downloaded at the links below.
Martin Porcheron, Joel E. Fischer, Moira McGregor, Barry Brown, Ewa Luger, Heloisa Candello, and Kenton O’Hara. 2017. Talking with Conversational Agents in Collaborative Action. In Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW ’17 Companion). ACM, New York, NY, USA, 431-436. DOI: https://doi.org/10.1145/3022198.3022666
Martin Porcheron, Joel E. Fischer, and Sarah Sharples. 2017. “Do Animals Have Accents?”: Talking with Agents in Multi-Party Conversation. In Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW ’17). ACM, New York, NY, USA, 207-219. DOI: https://doi.org/10.1145/2998181.2998298