We have a publication at CHI 2015 entitled Building a Birds Eye View: Collaborative Work in Disaster Response (click to download the PDF).
This paper reports an ethnomethodological study of disaster response mission planning of Rescue Global.
Command and control environments ranging from transport control rooms to disaster response have long been of interest to HCI and CSCW as rich sites of interactive technology use embedded in work practice. Drawing on our engagement with disaster response teams, including ethnography of their training work, we unpack the ways in which situational uncertainty is managed while a shared operational ‘picture’ is constituted through various practices around tabletop work. Our analysis reveals how this picture is collaboratively assembled as a socially shared object and displayed by drawing on digital and physical resources. Accordingly, we provide a range of principles implicated by our study that guide the design of systems augmenting and enriching disaster response work practices. In turn, we propose the Augmented Bird Table to illustrate how our principles can be implemented to support tabletop work.
Here is the CHI 30-second ‘video preview’ that will be published alongside the paper in the ACM Digital Library.
This video describes Rescue Global’s role in the multi-national training exercise that provided the site of our study (courtesy of Rescue Global).
Fischer, J.E., Reeves, S., Rodden, T., Reece, S., Ramchurn, S.D. and Jones, D. Building a Birds Eye View: Collaborative Work in Disaster Response. Proc. CHI ’15. ACM Press (2015).